TERMS OF SALE

The term "Website" refers to bluemoonartistry.net and Blue Moon Artistry owns the Website.

By using the Website, you agree to the following Terms.  Please read them carefully before using the Website.

Sales made through the Website are executed directly between the Buyer and the Seller.  The seller is Blue Moon Artistry.

The terms “we”, “us” and “our” refer to Blue Moon Artistry.  The terms "you" and "your" refer to the Buyer.

 

Checkout & Order Confirmation​

All orders placed on our website are deemed your responsibility. 

Buyers, please double check and make sure you:​

• selected the correct item and quantity
• entered the correct contact information, shipping details, and payment method.

To pay for our products and services, you need a valid payment method that you are authorized to use.  By placing an order or paying for a service, you are confirming that you are legally entitled to use the means of payment tendered and, in the case of card payments, that you are either the cardholder or have the cardholder's express permission to utilize the card to effect payment.  In the case of an unauthorized use of a payment method, you will be personally liable for, and shall reimburse us for damages resulting from such unauthorized use.

With regard to payment methods, you represent to us that:

• the billing information you provide is true, correct, and complete​
• to the best of your knowledge, charges incurred by you will be honored by your financial institution (including but not limited to credit card company) or payment service provider

Payment of the total price plus any taxes and shipping/handling must be made in full before your order is either shipped or available for pick up.

You are responsible for (and will be charged for) all applicable taxes, such as but not limited to sales taxes, VAT, GST and others, and duties associated with your orders (if and as applicable) unless we have included them in the price of our product. 

If our website offers customer accounts, you may choose to create an account with us.  This allows you to save and make updates to your contact information, shipping details, and payment methods.  It also allows you to view the status of your order along with your order history.  By creating an account with us, you acknowledge that you are ultimately responsible for ensuring that your contact, shipping, and payment information is true, correct, and current. 

We may refuse to process a transaction for any reason or refuse to provide Services to anyone at any time at our sole discretion.  We will not be liable to you or any third party by reason of refusing or suspending any transaction after processing has begun.

 

​Changing or Cancelling Orders

Once an order is processed for shipping, you are no longer able to change or cancel that order.

Please always double check your orders, as you will still be charged once your order is processed for shipping or pick up even if you have made an error.

PLEASE NOTE -  We use our best efforts to provide you with the best images and descriptions, but unfortunately cannot guarantee that colors and details in website images are 100% accurate representations of the product, and sizes might in some cases be approximate.  

Contact us at bmainquiries@gmail.com if you need to change or cancel an order that has not been processed for shipping or pick up.​​

 

Order Pick Up Policies

Order pick up is only available for original paintings. 

If you choose to pick up your original painting, we will arrange a pick up date, time, and location via the email address you provided in your order.

 

Shipping Policies

We make every effort to get your items to you quickly and efficiently.

We ask that you please double check your shipping address when placing the order.  Once an order is being processed for shipping, you cannot change the shipping information.  ​​If your package is returned to us or our printing partner for an invalid or incomplete address, you will not receive a shipping refund and you are responsible for paying to have the package reshipped to you.

If your order contains more than one item, each item might be shipped separately and arrive to you at different times.

While we may provide delivery estimates, we cannot provide guaranteed delivery dates and to the extent permitted by law accept no responsibility, apart from advising you of any known delay, for Products that are delivered after the estimated delivery date.

We are not responsible for late deliveries. 

We do not offer refunds on late deliveries.

We may give you the option at check-out to choose if you would like your original painting shipped or if you like to pick it up.

PLEASE NOTE- when tracking the shipment of your order, the delivery date is based on the shipping carrier's (FedEx, USPS, UPS, etc.) transit times and we have no control over that part of your order.

Ownership of the Products will pass to you after the following two (2) things have occurred:

1. we receive full payment of all sums due in respect of the Products including shipping/handling charges and taxes 
2. we deliver the Products to the shipping carrier

The risk of loss of and damage to Products passes on to you upon our delivery of Products to the shipping carrier. 

It shall be your responsibility to file any claim with a shipping carrier for a lost (undelivered) shipment.  In such cases, we will not issue any refunds.

It shall be your responsibility to file any claim with a shipping carrier for a shipment that arrives damaged.  In such cases, we will not issue any refunds.

For customers in the European Economic Area or the United Kingdom, the risk of loss of, damage to and title for Products will pass to you when you or a third party indicated by you has acquired the physical possession of the Products.

For customers in Germany, the risk of loss and damage to Products pass to you in the moment after the shipment with the Products has crossed the German border ("Moment of Risk Transfer").

Signatures may be required on some packages, failure to sign can result in the package being returned to us.  We will not be held responsible for incurring the fee on returned packages, so you are responsible for paying all fees associated with packages being returned to us due to failure to sign. You are responsible for paying for reshipping the item.

 

Refunds

Please contact us within 30 days of receipt of order at bmainquiries@gmail.com if you want to return a non-damaged item and receive a refund.

You must contact us within 30 days of receiving your order to be eligible for a refund.  

Please note that:

1. You are responsible for sending the undamaged item back to us, repackaging the item, and paying for the return shipping and handling charges. 

2.  After we have received the package from you, we will inspect the item.

3.  After we determine that the item is indeed undamaged, the item is approved for a refund and we will send you a refund confirmation email.

4.  We will only refund the price you paid for the item plus any tax you paid. 

5.  The refunded amount will be credited to the original payment method. No exceptions.

6.  We will not refund the original shipping/handling charges.  No exceptions.

​

 

PRIVACY POLICIES

Information we gather from you is strictly for the purpose of fulfilling, charging and shipping your orders.

We collect email addresses in case we need to contact you regarding your order.

We may send out newsletters and coupons via email, if you do not wish to receive these or would like to notify us of a change of email address, please contact us at bmainquiries@gmail.com with that information.

We consider credit card fraud a very serious criminal offense. If there is any doubt about an order placed, we will contact you via email, so we can verify that it is valid. If we cannot resolve the suspect transaction, we will cancel the order with no notice or correspondence sent.